Grose Design’s Terms and Conditions

Whether you are a new customer or an existing customer, please take the time to read through Grose Design’s terms and conditions below, these have been written to provide guidance and ensure the process runs smoothly and are updated from time-to-time.

Grose Design Limited reserves the right to change any rates and any of the Terms and Conditions at any time and without prior notice. Any design work by Grose Design Limited is carried out on the understanding that the customer agrees to abide by the below terms and conditions, any questions or queries should be directed to Jennifer Wood via email.

Usual working hours
Monday to Friday, 9:00am – 4:30pm.
Grose Design reserves the right to close on Manx and UK bank holidays.

Closed on/during the below dates:
Fri 19 April (Good Friday)
Mon 22 April (Easter Monday)
Mon 6 May (Early May bank holiday)
Mon 27 May (Spring bank holiday)
Mon 3 – Fri 7 June (TT race week)
Fri 5 July (Tynwald day)
Mon 26 August (Summer bank holiday)
Mon 16 December – Thu 2 January 2020 (Christmas break)

Enquiry and proposal
To begin, the project will be discussed in detail with the customer and a proposal prepared for review. Grose Design Limited will provide a written estimate or quotation which may then be accepted via email by the customer – in turn, binding the customer to accept Grose Design Limited’s terms and conditions.

Any proposals, costings or estimations are valid for 30 days from the date detailed on the document. Grose Design Limited reserves the right to deem any proposals, estimations and quotations invalid after 30 days and so a new price and document will be provided.

Timescales and milestones
Any significant dates or relevant milestones should be expressed to Grose Design Limited during the proposal stage. Any indication given by Grose Design Limited of a design project’s duration is to be considered by the customer to be an estimation. Grose Design Limited cannot be held responsible for any project over-runs, whatever the cause.

Commitment fee
Once the project proposal has been accepted, a non-refundable 50% commitment fee is due to Grose Design Limited to schedule in the customer’s project, this will be paid and settled prior to any design work being undertaken. This fee is to secure the project and acts as just that, a commitment between customer and designer.

The remaining 50% balance will be due on completion of the project. Until such time, no designs should be used or made live/public by the customer until Grose Designs remaining balance is settled in full – please refer to the copyright section below. Grose Design Limited considers the design project finished once all elements detailed within the proposal have been completed, anything further required will be subject to a separate charge.

Payment
Payments are preferred to be made via online transfer, however cheques and BACS are accepted. Please do endeavor to pay on time, this is a small business and my sole income. If the customer has any discrepancies with payment or has any queries with Grose Design Limited’s invoice, this will need to be expressed in writing to Grose Design Limited within 7 working days of receiving the invoice. Failing to abide by Grose Design Limited’s above payment terms may result in the customer incurring 20% of the total invoice amount, this may increase further after an additional 30 days.

Copyright
By supplying text, images and other data to Grose Design Limited for inclusion in the proposed design, the customer declares that it holds the appropriate copyright and/or trademark permissions. The ownership of such materials will remain with the customer, or rightful copyright or trademark owner.

The customer also allows the designs to be utilised in Grose Design Limited’s portfolio unless agreed otherwise. Should any media be supplied to Grose Design Limited, believed it to be copyright and royalty free, which subsequently emerges to have such copyright or royalty usage limitations, the customer will agree to allow Grose Design Limited to remove and/or replace the file. The customer agrees to fully indemnify and hold Grose Design Limited free from harm in any and all claims resulting from the customer in not having obtained all the required copyright, and/or any other necessary permissions.

Any artwork, concepts, designs, stock media and proofs designed/purchased by Grose Design Limited on behalf of the customer, will be retained as property of Grose Design Limited and/or it’s suppliers until all outstanding invoices have been settled, in which full copyright will be transferred from Grose Design Limited. The artwork cannot be used by the customer as part of their portfolio to advertise marketing/design/advertising services unless consent is given in writing from Grose Design Limited to the customer.

Alterations and additional services
Grose Design Limited will provide draft designs to the customer for review and feedback or acceptance. To ensure the project doesn’t lose momentum, Grose Design Limited requires written feedback within 3 working days, if you are unable to abide by this please advise Jennifer Wood so expectations and schedules can be managed. Grose Design Limited allows a few small minor amends to draft designs, however, please be aware that if changes are required to be carried out over and above the initial brief that was accepted, the customer will be liable to a separate charge.

The customer also agrees that Grose Design Limited holds no responsibility for any amendments made by any third party, before or after a design is published. Any additional design services over and above the original proposal or brief will be discussed prior to the commencement of designing and added to the initial quoted price.

Licensing
Any design, copywriting, drawing, idea or code created for the customer by Grose Design Limited, or any of it’s contractors, is licensed for use by the customer on a one-time only basis and may not be modified, re-used, or re-distributed in any way or form without the express written consent of Grose Design Limited and any of it’s relevant sub-contractors. All design work where there is a risk that another party may make a claim, should be registered by the customer with the appropriate authorities prior to publishing or first use or searches and legal advice sought as to its use. Grose Design Limited will not be held responsible for any and all damages resulting from such claims. Grose Design Limited is not responsible for any loss, or consequential loss, non-delivery of products or services, of whatever cause. The customer agrees not to hold Grose Design Limited responsible for any such loss or damage. Any claim against Grose Design Limited shall be limited to the relevant fee(s) paid by the customer.

Data Formats
The customer agrees to Grose Design Limited’s definition of acceptable means of supplying data format:

Text is to be supplied to Grose Design Limited in electronic format as standard text (.txt), Pages, Word Document provided via USB or e-mail.

Images which are supplied in an electronic format, are to be provided in a format as prescribed by Grose Design Limited via email or cloud sharing service. Grose Design requests any images must be of a quality suitable for use without any subsequent image processing, and Grose Design Limited will not be held responsible for any image quality which the customer later deems to be unacceptable. Grose Design Limited cannot be held responsible for the quality of any images which the customer wishes to be scanned from printed materials.

Additional expenses may be incurred for any necessary action, including, but not limited to, photography and art direction, photography searches, media conversion, digital image processing, or data entry services.

Design Credits
The customer agrees to allow Grose Design Limited to place a small credit on printed material, exhibition displays, advertisements and/or a link to Grose Design Limited’s own website on the customer’s website. This will usually be in the form of a small logo or line of text placed towards the bottom of the page.

The customer also agrees to allow Grose Design Limited to place all designs on Grose Design Limited’s own website and portfolio and demonstration purposes and to use any designs in its own publicity unless agreed otherwise. The portfolio may be viewed here.

Rights of Refusal
Grose Design Limited will not include in its designs, any text, images or other data which it deems to be immoral, offensive, obscene or illegal. All advertising material must conform to all standards laid down by all relevant advertising standards authorities. Grose Design Limited also reserves the right to refuse to include submitted material without giving a reason.

Any images and/or data that Grose Design Limited does include in all good faith, and then finds out that it contravenes these Terms and Conditions, the customer is obliged to allow Grose Design Limited to remove the contravention without hindrance, or penalty. Grose Design Limited is to be held in no way responsible for any such data being included.

Cancellation policy
Please be mindful that Grose Design Limited is a small business and canceling a project can have repercussions. However it is understood things don’t always go as planned and canceling, or putting a project ‘on hold’ should be advised in writing via e-mail to Jennifer Wood.

If the customer changes their mind or cancels during a project, they will be invoiced for all work completed to that date and the 50% commitment fee will not be refunded.

If the project has been completed or draft artwork provided and the customer would like to put the project on ‘hold’ to revisit at a later date, the full amount of the quotation will be payable and will be subject to further quotable time in future.

Grose Design Limited asks that cancellations be formally confirmed in writing and received within 14 days of a quote being issued or the customer will be liable to pay the full quoted amount to account for the work Grose Design Limited has undertaken in the proposal process and for turning other customers away.

Disclaimer
Grose Design Limited makes no warranties of any kind, express or implied, for any and all products and/or services that it supplies. Grose Design Limited will not be held responsible for any and all damages resulting from products and/or services it supplies.

Grose Design Limited is not responsible for any loss, or consequential loss of data, or non-delivery of products or services, of whatever cause. While I take reasonable steps to investigate the materials we recommend, we accept no responsibility for the performance or quality of materials or any consequential loss arising from their failure.

The customer agrees not to hold Grose Design Limited responsible for any such loss or damage. Any claim against Grose Design Limited shall be limited to the relevant fee(s) paid by the customer.

Grose Design Limited reserves the right to use the services of sub-contractors, agents and suppliers and any work, content, services and usage is bound by their Terms and Conditions. Grose Design Limited will not knowingly perform any actions to contravene these and the customer also agrees to be so bound.

Grose Design Limited is a registered Limited Company, registered and incorporated in the Isle of Man – company number 131315C.